This article was written by Sue Miley and published by Crossroads Professional Coaching. Twenty years ago, Crossroads Coaching was just me — one woman with a laptop, a lot of prayer, and a vision to create a place where people could grow both professionally and spiritually. Now, I walk through a buzzing office filled with our team,…

This article was written by Jim Miley and published by Crossroads Professional Coaching. We’re all frequent customers, so we have a lot of first-hand knowledge of evaluating our own customer experience.  Grocery shopping, utility suppliers, your bank, restaurants, doctors, airlines, living in Louisiana through the 8 months of summer…. Air conditioning service providers.  I have…